Artificial intelligence is no longer just something specific to science fiction movies or novels. The development of technology day by day enables artificial intelligence technologies to be more integrated into our lives. This radically changes the behavior we are used to, compared to hundreds of thousands of years ago when humanity existed. In order to keep up with the times, sectors in which both individuals and people take active roles need to improve themselves in artificial intelligence. Countries or companies that ignore the importance of artificial intelligence, unfortunately, cannot stay in the future.
Artificial intelligence, defined as computer programs that basically aim to imitate human behavior, first appeared in the second half of the 1900s. The defense industry has a great impact on this. Thanks to the added inputs, artificial intelligence, which uses methods such as machine learning and deep learning, will make its own inferences after a while and become competent in subjects that have not been input before. For example, chatbots used in the banking industry aim to respond to customer requests using both voice and text recognition methods. In summary, we can define artificial intelligence as a system that imitates human perception, capabilities, approach to problems and decision-making mechanism.
Artificial intelligence is used in many industries today. Traffic calculation in navigation programs, smart vehicle systems, face and voice recognition programs, etc. We can see the effect of artificial intelligence in many areas. So basically, the more efficient functioning of the systems is seen as the primary priority of artificial intelligence. So much so that 77% of the applications we currently use contain artificial intelligence.
Security concerns in the banking and finance sector, which is the locomotive of commercial life, are increasing with the emergence of technology and new crime methods. Therefore, in the field of financial technologies called fintech, artificial intelligence emerges as one of the most important tools in the fight against internet hackers. Calculation of location during withdrawal of money with QR code in banking, taking security measures against attacks by internet hackers and other measures.
It aims to protect its customers from such attacks. On the other hand, factors such as the provision of personal loans and payment systems in the banking and finance sector can be given as an example of the use of artificial intelligence in this sector.
Artificial intelligence reduces the time spent, while increasing the work volume, work consistency and quality by offering some recommendations in long and complex processes. In this way, long and boring jobs are concluded quickly with less effort thanks to automation technologies. For this reason, it is seen that artificial intelligence-oriented start-ups have increased 14 times in the last 20 years.
As a result, investors invest in these start-ups. It is seen that the investments received by start ups in this field since 2000 have increased 6 times.
Frequently, monotonous transactions of the financial sector such as money transfers, customer reviews, providing and procuring loans can be solved more effectively thanks to artificial intelligence. Therefore, institutions that benefit from these advanced technologies both provide more effective and quality service to their customers and reduce transaction costs thanks to automation.
The financial sector is always in life. Every transaction we do today has a financial dimension. For example; We consume energy even while using our computer, we participate in commercial life. We shop with our credit cards or charge our fees through banks. Therefore, it is unthinkable for a sector that is so involved in life to fall behind technology.
With the developing technology, it becomes very important to make our transactions quickly in a fast flowing life. Fast access features, technologies such as face and voice recognition and location-based security control used to speed up transactions make it easier for the financial sector to serve customers securely and quickly. In this way, both the risk and the human labor used are reduced and costs are reduced. This therefore increases the profitability of financial institutions.
The use of artificial intelligence technologies in mobile applications, websites and other areas that customers come into contact with provides a positive return by increasing customer satisfaction in the banking sector through predictions. Happy customers, on the other hand, continue to work with the institutions they work with and support the profitability of companies in the long term. Ease of use only, it contributes not only to customers but also to employees. Employees who perform transactions automatically are both happier and created by humans rather than robot.
The use of artificial intelligence technologies in mobile applications, websites and other areas that customers come into contact with provides a positive return by increasing customer satisfaction in the banking sector through predictions. Happy customers, on the other hand, continue to work with the institutions they work with and support the profitability of companies in the long term. Ease of use only It contributes not only to customers but also to employees. Employees who perform transactions automatically are both happier and contribute to the business by using human creative abilities rather than becoming a robot. Employee happiness also affects the success of human resources.
There is no doubt that artificial intelligence will fundamentally change working styles and working lives, because the reason for the emergence of artificial intelligence and machine learning is to solve people’s work faster and more effectively. This shows that some business lines will gradually be dominated by artificial intelligence.
For example; By 2023, it is predicted that artificial intelligence supported tele-secretary services will reach the level of 8 billion. This shows that people working in this field will be unemployed and will enter new sectors.
It would not be correct to say that artificial intelligence has only negative effects on employee life. A study shows that the use of artificial intelligence on the job increases productivity by 40%. In this way, employees can give the desired result more quickly and efficiently. This increases both job quality and employee satisfaction while reducing costs. In other words, the use of artificial intelligence will increase day by day in the long term. In addition, it is among the frequently mentioned topics that home-working models will become widespread and more efficient thanks to artificial intelligence. It is also easier for managers and human resources employees to evaluate employee productivity and happiness with the use of artificial intelligence. Because it is predicted that unwanted behaviors such as mobbing, harassment and discrimination can be detected more easily thanks to artificial intelligence and by preventing this, harmony within the team will increase.
It cannot be denied that the world is getting closer to technology every day. Artificial intelligence shows itself in many sectors as a result of this convergence. Due to this effect, while mechanical works are entrusted to artificial intelligence, people are more encouraged to use their creative abilities. By 2025, it is expected that the artificial intelligence market will reach the levels of 60 million dollars, and in 2030, the global GDP will reach 15.7 trillion dollars thanks to artificial intelligence. This change was realized with a great momentum in the world that Turkey is not far behind. Still ready to invest in Turkey it is exceptionally well maintained with artificial intelligence technology. To put it simply, the live aid robot that we come across on many sites shows us how common this is. Customer recognition technologies are implemented and we use integration into applications is another example that shows the use of technology is increasing day by day.
Technology is changing the order we are used to from beginning to end. Survival in this order depends on keeping up with technology. If the financial sector, which is an indispensable element of commercial life, closely follows the developments in artificial intelligence and follows the developments in the world, it can offer advanced customer experience at low cost in terms of both security and efficiency. On the other hand, timely observation of the positive and negative effects of artificial intelligence on business life and taking precautions against them will
prevent problems in the early term.